Privacy Policy

Last updated: September 4, 2026 ("Effective Date")

This privacy policy ("Privacy Policy") governs how HavnlyAI, Inc (hereinafter referred to as "Havnly," "we," "our," or "us") collects, uses, shares, and safeguards Personal Information (defined below):

  • about each individual, entity, user or visitor (collectively "you" or "your"); and/or
  • which you provide to Havnly when:
    1. accessing our website/platform located at https://www.havnly.ai (hereinafter referred to as "Website"), and/or
    2. using the Services (as defined under Havnly's Terms of Service), which includes the Property Owner portal, the Insurance Partner portal, and any other Havnly-operated systems.

Havnly respects your privacy and is committed to protecting your Personal Information.

By accessing the Website and using our Services, you agree to the terms of this Privacy Policy, and you consent to Havnly's collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy. Should you not accept and agree with this Privacy Policy, please refrain from using and/or accessing Havnly's Website and Services immediately.

1. Personal Information We Collect from You

The term "Personal Information", or personal data, means any information about an individual from which that person can be identified. Personal Information does not include data where the identity of the individual has been removed (i.e., anonymous data).

Havnly collects, uses and stores Personal Information you provide to us, which may include your name, email address, phone number, company name, and job title. We may also collect and store your account login credentials, housing request details, property listings, claim references, and any other transaction-related information you provide to us.

2. How Your Personal Information is Collected

Havnly uses various methods to collect Personal Information from and about you including through:

  1. Direct interactions. You may provide us with your Personal Information such as your identity and contact data by filling in forms or by corresponding with us via email. This includes Personal Information you provide when you:
    1. create a User Account on our Website;
    2. use the Services.

3. How We Use Your Personal Information

We may process and use your Personal Information for the following purposes:

  1. Operate, maintain, and improve our Services.
  2. Facilitate housing matches and coordinate bookings between property owners and insurance partners.
  3. Communicate with you about transactions, updates, and support.
  4. Comply with legal and regulatory obligations.
  5. Detect, prevent, and address fraud or security issues.

Where you opt in to receive text messages from Havnly, we collect your mobile phone number and a record of your consent to send you SMS communications, including housing-placement updates, booking and transaction notifications, property-listing coordination, account notifications, and support messages. Message frequency varies. Message and data rates may apply. You may withdraw your consent at any time by replying STOP. For assistance, reply HELP or contact legal@havnly.ai. Consent to receive text messages is not a condition of purchasing or using Havnly's services.

The overall purpose of our processing of your Personal Data is to manage your access to, and your use of, our Services and to develop and improve our business and your customer experience.

4. How We Share Your Personal Information

Havnly may share your Personal Information with:

  1. Other Platform Users — including property owners, insurance carriers, and relocation agents, when necessary to fulfill housing placements.
  2. Third Party Service Providers — who perform functions on our behalf (including hosting, analytics, payments, and compliance checks).
  3. Business Partners — such as integrated housing networks or relocation companies.
  4. Legal Authorities — when required by law, regulation, or legal process, or to protect our rights and safety.

Mobile Information and SMS Consent

Notwithstanding any other provision of this Privacy Policy, Havnly does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for their marketing or promotional purposes.

Mobile phone numbers, SMS opt-in data, and messaging consent may be disclosed only to vendors and service providers that help Havnly operate its messaging program, such as telecommunications providers, messaging platforms, and customer-support providers. These parties may use the information only to provide services to Havnly and may not use it for their own marketing or promotional purposes.

SMS opt-in consent is specific to Havnly and will not be transferred, shared, or disclosed to any third party or affiliate for marketing or promotional purposes.

5. Data Security and Disclaimer of Liability

Havnly implements reasonable physical, electronic, and administrative safeguards to protect your Personal Information, which include user authentication (including multi-factor authentication), role-based authorization, data encryption at rest, in transit, and field-encrypted passwords which are designed to protect your information from unauthorized access and potential security breaches.

We will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that no data transmission over the Internet or wireless network can be guaranteed. Therefore, while Havnly strives to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and another registered user on the Website and/or the Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite our best efforts.

To the fullest extent permitted by law, Havnly disclaims all liability for any unauthorized access to or use of your Personal Information, unless such breach is caused solely by Havnly's gross negligence or willful misconduct.

6. Where Your Personal Information is Stored

All Personal Information is stored securely on Postgres, a Relational Database Management System, served through Supabase.

7. Data Retention

Havnly will only retain your Personal Information for as long as (i) you are a registered user on the Website; and (ii) is reasonably necessary to fulfil the purposes we collected such Personal Information for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We will not retain Personal Information for longer than seven (7) years after account closure, unless required by law. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When your Personal Information is no longer needed for the purpose for which such Personal Information was collected, we will take reasonable steps to destroy, delete or permanently de-identify your Personal Information.

8. International Data Transfers

Please note that should you access our Website and Services from outside the United States, your Personal Information will be transferred to and processed in the United States, where data protection laws may differ from those in your respective country.

9. Your Rights

Your rights under the California Consumer Privacy Act and California Privacy Regulation Act (CPRA)

To the extent that the California Consumer Privacy Act (CCPA) and California Privacy Regulation Act (CPRA) is applicable to either Havnly or you: both parties agree to comply with all of its obligations under the CCPA and CPRA; and in relation to any communication of 'Personal Information' as defined by the CCPA and CPRA, the parties agree that no monetary or other valuable consideration is being provided for such Personal Information and therefore neither party is 'selling' (as defined by the CCPA and CPRA) Personal Information to the other party.

The principal rights you have under the CCPA and CPRA include but are not limited to:

  • Right to know: You have the right to request that we provide you with details of the Personal Information (pertaining to you specifically) that we collect, use, disclose and sell. To submit a request, please submit an email request to legal@havnly.ai and include 'CCPA Right to Know' in the subject line.
  • Right to delete: You may request the deletion of Personal Information that we collect or hold about you. To submit a request to delete Personal Information, email your request to legal@havnly.ai and include 'CCPA Request to Delete' in the subject line.
  • Right to non-discrimination: You have the right not to be denied access to our website just because you exercised your rights under the CCPA and CPRA.
  • Right to opt out: You may request us to stop collecting your Personal Information ('opt-out') by sending us an email to legal@havnly.ai.

Your rights under the Connecticut Data Privacy Act (CTDPA)

The Connecticut Data Privacy Act (CTDPA) will affect persons that do business in Connecticut or persons who provide products and/or services to residents of Connecticut.

Your Rights Under the Virginia Consumer Data Protection Act (VCDPA)

  • Right to confirmation and access: You have the right to confirm whether your Personal Information is being processed and to access such Personal Information.
  • Right to correct inaccurate data: You have the right to request the correction of any inaccurate Personal Information we have about you.
  • Right to delete Personal Information: You have the right to request that your Personal Information be deleted.
  • Right to data portability: You have the right to request that your Personal Information be provided to you in a portable and easily accessible format.
  • Right to opt out: You have the right to opt out of the processing of your Personal Information for certain purposes, including targeted advertising, sale of Personal Information, or profiling.

To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this Privacy Policy. We will respond to your request without undue delay, but in all cases and at the latest within forty-five (45) days of its receipt.

Your rights under the Colorado Privacy Act (CPA)

This section applies to all Users who are consumers residing in the State of Colorado, according to the Colorado Privacy Act (CPA). You may exercise certain rights regarding your data processed by Havnly. In particular, you have the right to:

  • Opt out of the processing of your Personal Information for the purposes of targeted advertising, the sale of Personal Information, or profiling.
  • Access Personal Information and request confirmation of processing.
  • Correct inaccurate Personal Information.
  • Request the deletion of your Personal Information.
  • Obtain a copy of your Personal Information in a portable and usable format.

Your rights under the Utah Consumer Privacy Act (UCPA)

This section applies to all users who are consumers residing in the State of Utah, according to the Consumer Privacy Act (UCPA) of Utah. You may exercise certain rights regarding your data processed by Havnly. In particular, you have the right to:

  • Access Personal Information and request confirmation of processing.
  • Request the deletion of your Personal Information.
  • Obtain a copy of your Personal Information in a portable and usable format.
  • Opt out of the processing of your Personal Information for the purposes of targeted advertising or the sale of Personal Information.

10. Cookies and Tracking Technologies

Cookies are defined as small text files that are placed on your computer's hard drive by your web browser when you visit any website and/or mobile app. Cookies allow data gathered on one web/mobile app page to be stored until the data is needed for use on another, allowing a website/mobile app to provide you with a personalised experience and the website/mobile app owner with statistics about how you use the website/mobile app so that the website/mobile app can be improved.

When you first visit the Website, you may need to confirm whether you wish for cookies to be used by Havnly. If you choose not to accept them, Havnly shall not use them for your visit except to record that you have not consented to their use for any other purpose.

Havnly may use cookies for the following purposes:

  • Authentication and status — to identify you when you visit the Website, and as you navigate through the pages.
  • Personalization — to store information about your preferences as you navigate through the Website.
  • Security — as an element of the security measures used to protect the Website and Services.
  • Analysis — to analyze the use and performance of the Website and Services.

By accessing and using Havnly's Website and Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices.

11. Third-Party Links and Integrations

The Website and/or Services may contain third party links and/or resources to third-party websites or resources. You acknowledge and agree that Havnly shall not be responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products or services on or available from such websites or resources.

Your communications, interactions or business transactions/dealings with any third party found on or through the Website and/or the Services shall be solely between you and such third party.

Before visiting third-party websites and/or resources via Havnly's Website and Services, it is recommended that you (i) review the third-party's terms and conditions, privacy policy and all other applicable contractual documentation, and (ii) inform/educate yourself on the applicable regulations, policies and practices of the third-party websites and/or resources.

12. Opt-out Rights

You can stop all collection of Personal Information by Havnly by not accessing the Website, and the Services, or by requesting to opt-out via email at legal@havnly.ai.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised Effective Date. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Privacy Policy will constitute your consent to those changes.

14. Contact Us

Should you have any questions or concerns about this Privacy Policy or our data practices, while using the Website and Services, please send us a detailed message via email to legal@havnly.ai, and we will use our best endeavors to resolve your concerns.